Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with UKHT LONDON. Please read this policy carefully so you know exactly what to expect when you place an order with us.
1. Order Processing
All orders are processed within 10–14 working days (Monday to Friday, excluding UK public holidays). Processing time begins from the date your payment is confirmed.
You will receive a confirmation email when your order is placed, and a dispatch notification with tracking information once your order has been shipped.
If there is any delay or change to your order after it has been placed, we will notify you promptly by email.
2. UK Delivery
We ship within the United Kingdom using tracked services. The following options are available at checkout:
| Service | Estimated Delivery (after dispatch) |
|---|---|
| Standard Delivery | 2–5 working days |
| Express Delivery | 1–2 working days |
Delivery costs are calculated at checkout based on your order and delivery address.
Please note: Delivery estimates are in addition to our 10–14 working day processing period. For example, if you select Standard Delivery, your total wait time from order to arrival may be up to 19 working days.
3. International Shipping
We ship worldwide. International delivery times vary by destination and are in addition to our processing period. Shipping costs are calculated at checkout before you complete your purchase.
Customs, duties, and import taxes: International customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority upon delivery. These charges are outside our control and are not included in your order total. We recommend checking with your local customs office before ordering if you are unsure of applicable charges.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email so you can monitor your delivery in real time.
5. Delays
While we always aim to meet estimated delivery times, delays may occasionally occur due to high order volumes, carrier issues, or customs processing for international orders. We will always do our best to keep you informed of any significant delays affecting your order.
If your order is significantly delayed beyond the estimated timeframe, please contact us and we will investigate on your behalf.
6. Lost or Damaged Parcels
If your order arrives damaged, or does not arrive within the expected timeframe, please contact us at orders@ukhtlondon.com with your order number and a description of the issue. We will investigate promptly and work to resolve the matter as quickly as possible.
Under the Consumer Rights Act 2015, goods must be delivered within the timeframe agreed at the point of sale, or within a reasonable time if no specific date was given. If your order is lost in transit, you are entitled to a replacement or a full refund.
7. Failed Deliveries
If a delivery attempt is unsuccessful and your parcel is returned to us, we will contact you to arrange re-delivery. Please ensure your delivery address is correct at the time of ordering. Re-delivery charges may apply.
8. Your Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. Please refer to our [Refund Policy] for full details on how to exercise this right.
9. Contact Us
For any shipping enquiries, please contact us at:
📧 orders@ukhtlondon.com
We aim to respond to all enquiries within 2 working days.
